Shipping, Cancellation & Returns
Shipping Policy
Delivery Timeframe
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We aim to ship all orders within 4-14 business days from the order confirmation date. Please note that this timeframe may vary based on product availability and shipping location.
Shipping Partners
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We utilize a wide range of shipping partners across India to ensure the most efficient and convenient delivery for your order.
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Flexibility: Upon order confirmation, we will contact you to discuss your shipping preferences. You may express your preference for a specific shipping partner based on your location and convenience.
Shipping Costs
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Customers are responsible for all shipping costs associated with their order.
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Exceptions: We may occasionally offer free shipping or discounted shipping rates on specific products or categories. These offers will be clearly advertised on our website or through promotional campaigns.
Additional Notes
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Business Days: Business days exclude weekends and public holidays.
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Order Confirmation Communication: Once your order is placed, we will contact you to confirm the order details and discuss shipping options.
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Shipping Partner Availability: Shipping partner selection is subject to availability and accessibility in your specific location.
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Tracking Information: You will receive tracking information for your shipment once it is dispatched.
Return & Exchange & Cancellation Policy
At Elesto, we prioritize quality and trust in our electrical goods deliveries. Our goal is to provide you with the correct, undamaged products you ordered.
General Policy
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Limited Returns & Exchanges: We have a limited return and exchange policy. Returns or exchanges are only accepted for wrong or damaged products delivered.
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7-Day Return/Exchange Window: You have 7 days from the date of delivery to request a return or exchange for a wrong or damaged product.
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No Returns for Other Reasons: We do not accept returns or exchanges due to changes in preference, incorrect orders on your part, or any other reasons beyond our control.
Damaged or Wrong Product Policy
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Contact Us Immediately: If you receive a damaged or incorrect product, please contact our customer service team within 7 days of delivery.
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Proof of Issue: Please provide photos or videos clearly demonstrating the damage or the incorrect product received.
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Evaluation and Resolution: Our team will evaluate your request and, if approved, arrange for the return of the product and either a replacement or a full refund.
Cancellation Policy
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Pre-Dispatch Cancellation: You may cancel an order before it has been dispatched or packed.
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Stock Availability: If an ordered product is not in stock, we will notify you. You may then choose to proceed with a replacement product, wait for the product to come back into stock, or request a cancellation and refund.
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Post-Dispatch Cancellation: We are unable to cancel orders that have already been dispatched or packed, as they are in the process of delivery.
Additional Policies
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Original Condition: Products must be returned in their original packaging, with all included accessories, tags, and manuals.
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Customer Responsibility: Customers are responsible for the cost of return shipping unless the return is due to our error.
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Refunds: Refunds for approved returns will be processed as per the original payment method within a reasonable time frame.
We reserve the right to modify this policy at any time. Please check our website for the most current version.